Course of the Month - Trauma Induced Hoarding for Housing Professionals

This is designed for landlords who may be concerned about tenants who hoard or live with extreme clutter, to help you understand and manage.  

Hoarding is far more complex than simply having too much stuff. The factors behind hoarding are multifaceted, often rooted in trauma, mental health conditions, and personal circumstances that require a sensitive, informed approach. 

Our specialist trainer Kayley Hyman, founder of Holistic Hoarding, brings extensive expertise in trauma-informed approaches to hoarding situations. With years of experience supporting both individuals affected by hoarding and the professionals who work with them, Kayley will provide comprehensive training that goes beyond basic property management to address the human element of these complex situations. 

The course combines practical property management strategies with psychological understanding, ensuring landlords can respond appropriately while maintaining professional boundaries and legal compliance. 

What you'll learn 

This course will equip you with the knowledge and tools to: 

• Understand hoarding behaviours - Learn about hoarding disorder and how it relates to mental health conditions, trauma, and other underlying factors 
• Differentiate between clutter and hoarding - Develop the ability to recognise when extreme clutter crosses into hoarding disorder territory 
• Communicate effectively - Master sensitive communication techniques for discussing concerns with tenants while maintaining dignity and respect 
• Navigate support systems - Understand potential treatments, pathways and support services that could help tenants, and how to facilitate access to these resources 
• Manage animal hoarding - Address the specific challenges and health risks associated with animal hoarding situations 
• Know legal and practical considerations - Balance tenant rights with property safety requirements and understand your obligations as a landlord 

Course format 

The training is delivered through interactive sessions that combine theoretical understanding with practical scenarios, ensuring you leave with actionable strategies you can implement immediately. 

Cost and how to book 

This is an eClassroom course and costs £105 for NRLA members and £125 for non-members.

The next Trauma-Informed Hoarding for Housing Professionals will be: 

Tuesday 16th September, 10am – 4pm 

To book your place, click here.

More information  

• Accreditation: Learning with the NRLA allows you to accrue continuous professional development (CPD) points which can help towards becoming accredited with the NRLA. NRLA Accreditation recognises landlords who have agreed to maintain professional standards in the management and maintenance of their rented property and deal fairly and professionally with their tenants. You can find out more by clicking here.  
• For more details of courses on offer from the NRLA's award-winning Training Academy click here.