Course of the Month - Customer Service and Tenancy Relationships

If you are a landlord working in social housing, this course is for you.

One of the key elements of being a successful landlord in this sector is the ability to build relationships with tenants and manage potential conflicts, with this course offering everything you need to know to when it comes to industry guidance and best practice.

Highlighting the importance of empathy, active listening and cultural awareness when responding to residents’ needs, the course offers conflict resolution training, outlining the most appropriate ways to manage challenging situations before they escalate.

“This course has been designed for landlords and agents to learn how to navigate situations which are becoming more complex,” said Alex Nolan, our senior training manager.

“Using real-life case studies from across the industry, this course has already proven to be extremely popular among landlords and other property professionals keen to build positive relationships with their tenants."

After taking the course, you will be able to:

• Use different strategies for communicating clearly and respectfully with tenants
• Differentiate between the challenges of being a landlord in social housing and one in the PRS.
• Understand the importance of having different strategies to work with tenants from a range of different backgrounds.
• Build trust with tenants from diverse communities.
• Understand the importance of empathy, active listening, and cultural awareness.

Course format

This is an eClassroom course delivered via video on Zoom by our expert trainers. eClassroom courses are delivered by our expert trainers online and in real time, allowing you to interact and ask questions.

Cost and how to book

The course costs £63 for NRLA members and £76.50 for non-members with the next course to  be held on

10^th June, from 1.30pm – 4.30pm

To book your place, click here

More information

• Accreditation: Learning with the NRLA allows you to accrue continuous professional development (CPD) points which can help towards becoming accredited with the NRLA. NRLA Accreditation recognises landlords who have agreed to maintain professional standards in the management and maintenance of their rented property and deal fairly and professionally with their tenants. You can find out more by clicking here.  
• For more details of courses on offer from the NRLA's award-winning Training Academy click here.